Order Processing: Orders are processed within 3–5 business days.

Shipping Time: Standard shipping typically takes 5–7 business days.

Damaged Items: If your item arrives damaged, please contact us at powbeautyllc@gmail.com within 3 days of receiving your order with clear photos of the damage. We will replace it with the same product.

Returns & Exchanges: Due to the handmade nature of our products, we do not accept returns or exchanges. If you have any concerns, please reach out to us first—we’re happy to help!

Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered. Please reach out to your local carrier for further assistance.

How can I contact you?

Reach out via email at powbeautyllc@gmail.com.

What ingredients do you use?

We use pure fragrance oils derived from plants.

Are your products natural?

No, our products are not labeled as natural, but we ensure high-quality ingredients.

How long does it take to ship my order?

Processing takes 3–5 business days, and shipping is usually 5–7 business days depending on your location.

Can I return or exchange my product?

We do not accept returns or exchanges since all products are handmade. However, if your item arrives damaged, email us within 3 days for assistance.

Do you offer custom scents?

At this time, we do offer custom scents. Please reach out to us at powbeautyllc@gmail.com.

How should I store my products?

Keep them in a cool, dry place away from direct sunlight.

How strong is the fragrance?

Our products are formulated for long-lasting scent, but strength may vary based on personal preference.

Do you test on animals?

No, Pow Beauty LLC does not conduct animal testing.

Can I use your products if I have sensitive skin?

Our products are formulated for sensitive skin. If you have concerns, we recommend doing a patch test before use.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Afterpay.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After that, we start processing and cannot cancel.

Do you offer gift packaging?

Currently, we do not offer special gift packaging.

Do you offer bulk or wholesale orders?

If you are interested in bulk or wholesale pricing, contact us via email.